Career Opportunities

Resident Service Coordinator

The Resident Service Coordinator acts as a liaison between Urban Housing Solutions and local hospitals, clinics, and outside agencies. This role works with residents to improve income self-sufficiency to meet housing and financial stability goals. Duties include but are not limited to provide residents access to service, network with community partners, provide education and support service resource to residents, complete annual assessments and reassessments, make appropriate referrals for residents who require additional assistance; plan health related activities for residents, and serve as the lead on all other on-site resident programming (i.e., budgeting workshops, etc.) at respective properties. UHS emphasizes a team approach to perform job responsibilities that are consistent with fulfilling our mission, values, and vision.

ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
• Act as a liaison between Urban Housing Solutions (UHS), other community health agencies, hospitals, and clinics maintaining professional communication
• Provide immediate follow-up to residents with medical issues (i.e., recent trip to ER, negative health screening results, chronic disease)
• Serve as the Lead on all health-related matters for respective properties
• Work to coordinate services for UHS most vulnerable, home bound residents to receive wrap-around and medication pick-up services to stabilize and maintain their housing
• Coordinate Service Animals/Reasonable Accommodations requests with the respective property manager staff
• Provide service coordinator duties to all eligible residents on your designated properties
• Plan, implement, and encourage attendance for Community events
• Complete annual assessments and reassessments, including collecting updated proof of income for residents on the SHP and HOPWA caseload, and other applicable housing programs
• Meet and document interaction toward resident service goals no less than four (4) times a year
• Enter service notes and upload forms into Service Point within 72 hours of interaction with resident
• Assist required reports (i.e., APR, BHT) as required by management within designated time frames
• Coordinate the welfare of UHS residents identified as fragile and/or vulnerable for housing displacement due to poor housekeeping and/or physical/mental limitations
• Conduct resident interviews with property manager and RSS team
• Assist with property inspections with property manager
• Act as liaison between the client and property management to assist with resolving tenancy issues and provide eviction prevention services and assist with mediation sessions
• Provide services to address and resolve resident problems with macro issues (i.e., SSA, SSI, Medicare, physical and mental health issues)
• Assist tenants to identify and achieve their goals and meet their needs by providing access to various available services

• Make referrals and connections with appropriate community-based services such as but not limit to (physical/mental health, job readiness/training, aging, wellness, alcohol/drug abuse issues, financial, etc.)
• Work with the Manager, RSS team and Leasing Department on conducting random client file audits and program compliance
• Support residents in identifying and overcoming barriers to accessing resources
• Assist with form completion related to service needs as required and advocate on behalf of clients
• Assist in the coordination, training, and supervision of students and volunteers involved in any community outreach program on behalf of UHS
• Desire to work with underserved populations, particularly those with elevated risk and/or homeless populations and willingness to meet with clients where they are most comfortable
• Foster a success-oriented, accountable, collaborative, and ethical environment by complying with all UHS policies and procedures as outlined in the UHS Operations Manual and attending staff meetings as directed
• Regular, reliable, and prompt attendance to uphold the highly collaborative and mission-driven culture
• Represent UHS competently and professionally communicate and interact with colleagues and residents
• Perform other duties as assigned

KNOWLEDGE AND SKILLS: The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education and/or Experience: Must be at least 18 years old. Associate Degree in social work or related field required. Bachelor’s degree preferred. Minimum of three (3) years’ experience working with underserved populations, previous work with elevated risk and/or homeless populations preferred.

Computer Skills / Technical Knowledge: General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, language translation cell phone app, spreadsheets, graphics, etc. Must be able to utilize the Service Point Data Management system.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence and respond to questions. Interact professionally with managers, employees, clients, vendors and the public, particularly difficult/resistant patient populations and multiple types of providers in a variety of settings. Bilingual, including the ability to communicate in American Sign Language, strongly preferred.

Reasoning Ability: Ability to identify problems and determine next step solutions. Apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

Other Qualifications: Must be able to handle multiple, simultaneous tasks effectively and efficiently. Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines. Must demonstrate patience, provide excellent customer service, and have the aptitude and ability to work independently and as part of a team. Must have demonstrated knowledge of multiple local community resources. Must be assertive and committed to the work and people Urban Housing Solutions serves. Must have the ability to comprehend health promotion activities, planning and implementation. Desire to work with underserved populations, particularly those with elevated risk and/or homeless populations and willingness to meet with clients where they are most comfortable. Must maintain strict confidentiality regarding resident health records and have a general understanding of the HIPAA Privacy Act.

PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is frequently required to drive; stand; walk; sit for extended periods of time at various properties and locations; use hands to touch, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Repetitive motion of upper body. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee must be able to work in a fast-paced, sometimes stressful, customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner. The employee must work as part of a team, complete assignments independently and take instructions from supervisors.

WORK ENVIRONMENT: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Works in well-lit, ventilated and climate-controlled environment where routine equipment is used. May also to work in tight spaces. May also frequently work in outside weather conditions being exposed to wet and/or humid conditions. May be exposed to hot and cold temperatures. May be exposed to fumes or airborne particles.

Noise level varies from an indoor environment to outdoors and/or inside various property locations.

Must possess reliable transportation, a valid driver’s license and maintain an acceptable driving record.

PAY & BENEFITS:

$40,000.00- 43,000.00 year. UHS offers all full-time employees competitive benefits including health insurance and a 401k plan with an employer match.

To apply please submit resume and cover letter to tiffany@urbanhousingsolutions.org 

No Phone Calls Please